Description

Coinsquare is a Canadian cryptocurrency exchange serving Canadian residents with fiat on- and off-ramps. This page explains how to sign in to Coinsquare (web and mobile), secure your session with two-factor authentication (2FA), and recover access if you run into problems. The steps below are written for users in Canada and use Canadian English spelling and phrasing.

(Français : Guide de connexion Coinsquare — instructions bilingues et conseils de sécurité.)

How to sign in — web & mobile

  1. Open the official Coinsquare sign-in page: coinsquare.com/login.
  2. Enter the email address associated with your account and your password. Make sure your keyboard has not enabled an alternate layout and that Caps Lock is off.
  3. If prompted, complete any additional identity or CAPTCHA checks displayed on the screen.
  4. If you have 2FA enabled, open your authenticator app (or check your SMS/backup method) and enter the one-time code when requested.
  5. Click Sign In. You should be taken to your Coinsquare dashboard. If you are using a public computer, choose the option to keep the session temporary and sign out when finished.

Security best practices (Canada-focused)

Common login issues & fixes

Wrong password

Use the Forgot password flow. If you don't receive the reset email, check spam/junk and any filters you have set up with Canadian ISPs (Rogers, Bell, Telus). Allow a few minutes for delivery and then retry.

2FA not working

If your authenticator app code is incorrect, check that the time on your phone is set to automatic/network time. If you lost your 2FA device, use your backup codes or proceed to account recovery (below).

Unable to receive SMS

SMS delivery can be affected by carrier issues. Try switching to an authenticator app for reliability. If you must use SMS, verify your phone number in your Coinsquare profile and contact your carrier if messages do not arrive.

Account recovery & support

If you cannot access your account, start with the password reset flow. If that fails, Coinsquare’s support team can help with identity verification and manual recovery steps. Be prepared to provide ID documents (photographic ID, proof of address) and any account details you can recall. For official support and up-to-date help pages, visit coinsquare.com/support.

Note: For security, Coinsquare may require additional verification for Canadian users depending on regulatory requirements — keep your verification documents current.